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Service Management Software Web based
 

Service Management Software Web based
 

This project is aimed at developing an online Call Center Application which can work on intranet/internet and focuses on 1. To receive customer calls, allocating engineers to different calls and feedback of the same. 2. Generating enquiries of System and it's parts and making Challan, Invoice etc. 3. Provide functionality of AMC (Annual Maintenance Contract), PM call for a system. 4. Extensive searching and sorting facility is provided. 5. Various reports generators.
Key Features
1.
 Manage Company / Region / City Details
2.
 Manage Client / Engineer / Vendor / Contractor Details
3.
 Manage System / Part and it's relation
4.
 Manage AMC (Annual Maintenance Contract) details
5.
 Multi user roles with access level
6.
 Calendar functionality to set holidays
7.
 Inward / Outward Register
8.
 Manage PO / Enquiry / Quotation / Approved / Invoice / Redbook Transaction
9.
 Handling client calls, allocation of engineers and feedback of the same
10.
 Attendance Register for engineers and staffs
11.
 Functionality of AMC Renewal and PM Calls
12.
 Quality Control
13.
 Searching and Sorting Facility
14.
 Stock report within specified date
15.
 Engineer Details
16.
 Complaint Report
17.
 Payment List
18.
 Purchase Order Report
19.
 Inward / Outward (Challan) Report
20.
 Quotation / Approved / Invoice Report
21.
 AMC Due and AMC Renewaled Report